This guy emailed AT&T’s CEO, Randall Stephenson, directly with some feedback about AT&T’s crappy new data plans, which are in and of themselves reason numbers 7,242 through 7,245 why AT&T sucks.
So, after he emails AT&T, he gets a call from AT&T’s Executive Response Team telling him that further emails will mean AT&T will send him a cease and desist letter. And, the guy is such a rocket surgeon to leave a voice mail of the threat. Sure, that’s not going to find its way onto the Internet.
My question is: What are the legal grounds for the cease and desist letter? A customer complains via email and you’re going to threaten legal action against them? For what?
Rethink Possible? How about “Rethink Logical” as a new slogan?
Oh, and if you want to email AT&T’s CEO, here’s his email address:
rs2982@att.com (direct)
randall.stephenson@att.com
{ 25 comments… read them below or add one }
YEP, the “new” improved yahoo DOES SUCK. 30 years of engineering experience and I can assure you that, in the most technical sense the “new” AT&T yahoo web mail SUCKS.
Yes, ATT is a greedy monster… the worst of all mobile device purveyors.
I’m on a Corporate ATT phone plan… Samsung Jack…email sync etc.
Our mega Corporation switched to ATT and I received my phone in March. Phone would randomly shut off and not turn on. Meanwhile I was travelling… you guessed it no phone.
In May phone shut off for good… 6 hours on phone with ATT they sent a “refurbished replacement”… same thing… another 6 hours with ATT… they sent a battery…nothing…. another phone… finally got phone to turn on it was now Mid June!!!!
Manager promised if anymore problems they would give me a different phone..not a Samsung (refurbished) Jack!
July 15.. today… phone shut off and won’t turn on… 1 hour on phone with ATT…Are you surprised… the sappy call center person is unable to find any notes where they promised to remove me from cell phone (H) and get me a phone that works.
Guess what they are shipping another phone which will arrive in 2-5 days via snail mail….After I travel this week without a phone again.
Oh did I forget to mention that they have no replacement phones… or batteries in this state…. or most states in the USA??? You talk to a call center in one part of the country… who online orders your refurbished crap phone from a distribution center in another part of the country….
Meanwhile… my company is paying a monthly bill regardless of the fact that there is no working phone attached to it.
This country is down the tubes…. think Rome… the corruption and overall complacency for grand larceny by corporate proxy has ruined it. Buckle up- it’s going to be a bumpy ride to Armegeddon~~
Hahaha. Just emailed the a-hole to ask why he doesn’t want me as a customer, relaying to him that I would have signed up for service were it not for the $500 NON-REFUNDABLE “DEPOSIT” they required (otherwise known as an outrageous initiation fee; the word deposit, by definition implies the eventual return of said deposit).
AT&T gave me a $388 credit for such crappy service. I took it and dropped my wife who had 3 more months on the contract the problem is what service is better.
I think I’ve had it with ATT!!!! I have 4 ATT devices on my accounts, if I ever service anything that needs it, they automatically put you back on a 2 year locked in contract you can’t get out of, and my I Phone ( 3G) drops an average of 10 calls a day!!! Minimum!!! Forget the I 4 phone reception. I got stuck in to getting another one and was stupid to do so. Verizon gets so much better service my neighbor has NEVER had a dropped call and sits on my couch or rides in the car with me- never drops. Mine is consistent.
Now have one of the ATT Memory sticks… you know, the 5 inch long stick that gives you internet wherever. Well, when it works, and I can get service, I’m usually in public, and airport, a restaurant, a subway and it gets knocked a lot and finally it broke and ATT won’t do anything accept say I have to buy a whole new replacement for $300 ++!!!!! I pay $70 for it, I have my daughter on an I phone, my son is on their “CHEAPEST” plan after CONVENIENCE fees of $60 a month- for a 10 year old so he can text or call me to pick him up a at a game. ATT does have more CUSTOMERS than other providers, ( a trick in their advertising) but I don’t know anyone in LA, Atlanta, or NYC that has an I PHone that doesn’t drop calls- or anyone who has the memory stick that hasn’t broken it!!!! It sticks out 3″ off the computer and you can’t use it on a laptop!!! If your USB is in the back adn you slighly lean the computer to reach for something, snap. Put it on the side, try to sit in a chair, snap… it hits the side of the chair. All ATT says is, well, you shouldn’t have broken it and you’re the only one dropping calls on the OLD I phone… BS!!!! I would never get the I 4 based on what I hear, and bandaids like put duct tape on it, don’t hold your hand around it cause it will interfere with the signal, BS!!!!! I pay them THOUSANDS’ of dollars a year so I’m eating the cancellation fees and going to VERIZON!!!! ATT SUCKS!!!! You can tell I’m a happy customer
AT&T totally sucks. My calls do not go thru, my BB cannot get internet and my calls are dropped daily. Up until now, they have been crediting my account – now they have a new procedure where they’re going to have someone look into it – forget that I’ve had the same problems since I moved in June 2010. I spend 2 hrs. a month on my phone talking to these idiots because they can’t run a company that actually gives good service. If they would waive my cancelation fee I would be sooooo outta here. When their time is up, I will be gone – as will everyone on my plan with me. Suck on that!
Over a decade ago, AT&T tried billing me $0.14 for nothing more than giving THEM the privilege of listing them as my long distance company (no LD calls though).
I refused and started an online tally – I wanted to see how high the late fees, etc., would go on that 14 cents. (Never mind that it cost them $0.27 to mail it to me!). When they found out about my online tally, they decided to remove that charge. Damn! I really was looking forward to seeing it jump way up there, too.
But, the fact remains that it was a crime, and they pocketed millions for it.
AT&T is a corrupt, incompetent criminal organization. They need to be investigated and prosecuted out of existence.
AT&T are greedy corporate whoremongers. I have been a customer for 20 plus years and they could give a shit if I left them or not. They are constantly raising thier rates when every other company is lowering them to gain new customers.
I have dropped my home phone and am very happy with the service through my cable company and now I am dropping 4 lines on a “Family Plan”.
I am tired of hours on the phone with thier outsourced customer service department with individuals who don’t even speak proper english. I am tired of spending thousands of dollars with a company who does not care if I do business with them or not.
I urge everyone out there who doesn’t have a genuine need for a cell phone (i.e. for thier job) to drop it. Texting and talking on the cell phone all the time is an un-neccessary evil. We all got along fine without them in the past and its a bill that no one really needs. A self imposed tax if you will.
The people have all the power in the free market if we ban together. If hundreds of thousands of people dropped AT&T all at once, it would force the greedy bastards to drop thier rates and improve service. If not, they would die!
Everything I have read is spot on. I signed up for the $70 basic home phone (because I use Verizon cell), DirectTV for my TV, internet (with the upgrade to DSL 6.0) package. OK, so I expected the package to cost a bit more because of the second HD receiver I wanted and the upgrade to DSL 6.0. I figured $30 more ie. 42% increase to $100 a month was a generous estimate for the upgrade to DSL 6.0 and the additional $5 rental for the receiver. WRONG…first, the incompetent administrations department at AT&T didn’t assign it as a package, then they automatically upgraded me to an unlimited long distance plan even after I had specifically reminded them on at least two occasions, I don’t even want a home phone, but because you are the only service that supports my area, I have no choice and you say I “need a home phone in order to assess if I can get internet”? What kind of bull is that? All my neighbors are hooked up (only service provider reminder), why are we re-inventing the wheel? OK, fine, whatever you say. So, I pay DirectTV $120+ for service…they charge my credit card, then I wait 3 weeks for installation…then they charge me $70 plus for service, but say I only owe them $20, so I pay $20. They then tell me I’m delinquent and owe them another $50. Checking my bill on-line, I see that I owed them $20, but only after I called wondering why the crap I have all these porn channels on my direct TV, do I see the additional $50 service charge.
OK, so now I have paid DirectTV $190 and have had TV for a week…now the AT&T bill. Remember the generous 42% increase I gave just for an upgrade from 3.0 to 6.0? Let’s just say had I given a 300% increase, I would now been in the ballpark. That’s right, AT&T charged me $210 for the month…that’s without DirectTV. So let’s add this all up. $190+$210=$400…for a $70 advertised bundle…?????? And that is also with a $100 installation credit, plus $35 plus in rebates that were credited.
After no fewer than 8 phone calls, I am now expecting the package to be bundled, and the cost to dramatically decrease…fingers crossed. Let’s see what bill number two looks like.
P.S. As soon as COMCAST or some other service is available, I am dumping AT&T…even if it costs me the $400 early termination fee that DirectTV says will happen.
I hate you AT&T and once my contract is up in December I’m leaving! I’m glad to see that I’m not the only one who has dropped calls! And Internet connection forget it. Plus this new plan for the Internet is bullshit anyway for them to charge and tack on money to fill there dirty pockets! Greedy bastards!!! And roll over minutes are bullshit too I think that’s just a gimmick to fool you into signing up! I mean seriously my bill should be lowering with all the unused minutes I save! I bet the bastards that own AT&T don’t even use there own service! I really hate you AT&T
AT&T can eat a fat d**k!! Sh***est service ever.
3 numbers to try if you want AT&T Urgent Care: 918-204-1184, 918-204-1167 John Simon, Manager NE tech Suport), 918-204-1184 (Remisha Blation)
Not that they will do anything…
Bob.
AT&T is the epitome of incompetence, disgraceful support, rude associates and fraudulent charges.
Attempted to get away with charging me $3.00 per month because I didn’t use their required minimum long distance time. (AT&T is no longer my long distance carrier).
Raised my charge card interest by 1.25% without notifying me. (I no longer carry an AT&T charge card).
Used AT&T’s WorldNet 30 day free trial dial up for three days. I canceled on day three. Five months later I get a letter from a collecting agency in Colorado requiring I remit $14.95 for AT&T services. AT&T never notified me of this problem. They have no mailing address, and one can spend thirty minutes pushing number buttons and never talk to a person. AT&T bought SCB which was my local provider. So, now I’m back with the idiots at AT&T.
Latest fraud by AT&T for the Month of April, 2009. I sent a personal check on 04/28/09 in the amount of $22.75. This is the amount of my telephone bill. AT&T altered the EFT to $82.75. I disputed this change and during the billing cycle AT&T added a late fee of $1.08 plus a stop payment, which I did not do, fee of $22.77. I requested an adjustment, of $22.77. AT&T has fraudulently changed my check amount and added fees that do not apply. AT&T owes me $83.85 and will not make the adjustment to my bill or checking account. I have filed a complaint with the FTC and my state Utilities Commissioner, and the Atlanta Better Business Bureau, which has a separate office to handle AT&T complaints. What an honor this must be for AT&T. As of this date, I no longer have land-line telephones in my house.
Addendum: 06-27-09 AT&T did what they should have done in the beginning of my complaint. They did a credit to my checking account in the amount of $82.75 followed by a check in the amount of $15.61. I would not wish AT&T on my most dreaded enemy. Instead of Madoff receiving 150 years in prison, he should have received only ten years of calling AT&T customer service.
I see an AT&T ad near the top of this page on this AT&T Sucks site. Talk about irony…..
AT&T™ Official Site
Fast and Affordable! Save Big When You Switch To AT&T DSL. Learn More.
att.com
I sat in on a conference call with one of my customers and AT&T customer service. He needed to change the forwarding of his business toll free number to a different number. My poor customer spent 1 hour and 45 minutes on hold or being transferred around and around from one department to another. They were rude and apathetic. My customer’s frustration was shown in his voice, but as a customer service rep it is their job to be understanding and patient. I asked for every number they transferred us to. The trasnferred us to the same number FIVE times. It was for residential support. We CLEARLY stated it was regarding a business 800 number. I can’t help but feel they were doing it on purpose. It was embarassing because I am also a customer service rep, and I am a true believer in “every customer matters”. Also, my cell phone service is through AT&T, but after that circus I am switching providers TOMORROW. I have the entire 1 hour 45 minutes recorded.
Received my bill today (March 10, 2011), the due date was March 4, 2011. Great service, luckily I called on February 28 and inquired about it. Paid by CC to avoid late charges. Called today (March 10) and was routed to a call center in the Philippines and asked when would the April bill be mailed. Couldn’t answer, wouldn’t let me speak with a supervisor, eventually AT&T hung up on me. I can see they value their customers.
AT&T double billed me for yellow page advertising. When confronted with this they initially denied that this was the case – claimed “I didn’t understand” what was going on, etc. They have since agreed that they double billed – long story – anyway, just wondering if anyone else out there has had a similar experience. Can anyone say “Class Action” -
Everyone with ATT(sucks) better check every single charge on your bill, that is if you have the patience to get to it, they will add on as much as they can. They were letting scam artists put charges on my account without asking me once. So they were the scammers in my mind. I hate ATT. They hate me now. They are gobbling up the other companies now. When we get a real government maybe they will do something about them.
Service here in Destin, Fl. Is always spotty(dropped calls, call failed, text doesn’t send). Starting a week or so ago service has become so bad I cannot complete calls, send text messages 80% of the time.
4 days of phone calls and polite complaints and finally received notice that they do not have enough coverage to handle the increased demand of the summer crowd here and no resolution for 90 days. “supervisor” offered me free text and unlimited calling. WHAT A JOKE, FREE SERVICE THAT DOESN’T WORK.
Told me it would cost me $750 to opt out of my contract (4 iPhones for myself my wife and 2 daughters).
ATT WANTS ME TO PAY $300/mo FOR SERVICE THAT DOES NOT WORK 80% OF THE TIME AND SAYS I SHOULD BE OK WITH THAT!
I will cancel service tomorrow and take the charges up with FTC AND BBB.
I have used AT&T for all different services and have found the company to be dishonest in their policies and dealings and the service (customer and otherwise) absolutely sucked! I could not count on consistently receiving the same billing amount and, worse yet, could not get a straight answer from any CSR, supervisor or otherwise, often receiving the excuse that another department or area handled certain aspects of my service which required repeating your problem to numerous individuals with no resolution. The business practices of AT&T are highly questionable; greed and screwing the customer seem to be the motivating factors. I recall a time when my flat fee for long distance was changed without prior notification (a legal mandate) and the end result was the receipt of a postcard telling me I would receive credit on my account. Months went by with no credit appearing and each time I called every CSR, tech or supervisor I spoke with claimed no prior knowledge of this postcard and refused to honor the mailing/credit.
Today I am reading headlines that this company is trying to buy T-Mobile (my current cell carrier) and I am very concerned about this possible deal. I dropped all AT&T services and started services with T-Mobile several years ago. T-Mobile’s customer service is excellent and I have a plan with no contract, low monthly fee and few dropped or missed calls. I trust T-Mobile and obviously do not trust AT&T. I suggest all those opposed to this sale contact state reps and let them know your opinion about AT&T obtaining a too large piece of the pie. I really believe anti-trust laws should prevent this sale.
Some years ago I was planning a trip to Italy. I called Italy a few times to talk to various entities there and it must have triggered something at AT&T. They called me and offered “Reach Out Italy,” which entailed paying a monthly fee to receive a lower rate on all my calls to and from Italy, direct dialed and using a calling card. Since I was going to be in Italy for a while on an extended vacation, I signed up over the phone for Reach Out Italy and left for Italy a week later.
After I had been in Italy for about three weeks, I checked in with my friend who was getting my mail and watching my pets and she told me that I had received a phone bill for more than $1,000 and that AT&T was charging something like $6 or $8 per minute for all my calls from Italy. I told my friend that I’d deal with it when I got home. I wasn’t about to try and deal with AT&T from Italy, during my vacation.
By the time I returned home from my two months in Italy, my phone bill had reached more than $4,000. Then the fun began. I called AT&T and asked why I was being charged such a highly per-minute rate for my calls when I had signed up for Reach Out Italy before. Their response, “we have no record of you signing up for Reach Out Italy.” I gave them the date and approximate time of day that I spoke with the rep and signed up over the phone and they said, “Nope, no record of that. Can you show us proof that you signed up for Reach Out Italy?” I responded that there had to be something wrong because I didn’t even get any paperwork in the mail confirming that I had signed up with the plan and putting the rates in writing. Their response, “We don’t send out any kind of confirmation when you sign up for the plan and we don’t put the rates in writing because the rates are subject to change.”
The classic Catch-22: they don’t provide written proof that a person signed up with the plan yet refuse to honor the plan unless the person can show proof that they signed up for the plan.
It took me two years of back and forth letter writing and countless hours on the phone before I could get them to back down and credit me the difference between their initial rate of $6 or $8 per minute and the $0.17 cents per minute that their rep promised me on the phone.
Yes, AT&T is evil. I hate them beyond words.
Just left AT&T and I am not looking back. I tried to let the president know the reasons why I was leaving, but encountered that all communications to him are been filtered/censored by people at the “office of the president”, so waste of time.
My time will be spent, tell anyone, including the company I work who is an AT&T wireless customer with over 30k employees to leave AT&T.
I won’t bore you with the details, but after been a great customer of AT&T, I got screwed with 2 calls where I endured their customer service reps and “office of the president Gestapo telling me how I should buy more services BEFORE they did anything about two calls which I was enraged for been charged unreasonable rates.
NO MORE AT&T will be my slogan. Leave and don’t look back.
AT&T sucks, period, full stop, the end…
AT&T has jerked me around and wasted my time for the time… I WAS a Uverse customer for 2 years and tried to move my service to a new residence… AT&T stated that YES, Uverse is available at the new address, only to find that NO, it is not available… It took me 3 days and 24 phones calls to AT&T for the CUSTOMER (me) to get this information… Seems no one at AT&T ever considers the customer, only profits… AT&T Customer Srevice Reps and Managers lied to me, cut me off, stuck me back into call-queue-hell, ignored me and finally got the best of me… I give up… If a company does not want you as a customer, they should not try so hard to get you as a customer, only to piss you off every time you have to interact with them… Today was the finaly straw… After the fiasco of moving my serivce, I went with DirecTV and Comcast internet… I have a $79.92 credit balance on account with AT&T… It took me 2 hours today and speaking to 6 different AT&T CSR’s to get a refund check sent to me… WTF, who do these people think they are? If will NEVER, EVER use AT&T for anything EVER AGAIN in my life and will go out of my way to tell everyone the ATT&T SUCKS and they should STAY AWAY FROM AT&T…
Loyal customer for 15 plus years, out of country and get back to a past due bill of 2 weeks late. They turn off my phone and have caused me a major inconvenience and put thru the ringer to reactivate-nice way to take my business tool away from me for several days while you sit in your ivory towers trying to get all of your customers credit card #’s. F**k you AT & T. There is no other bill I receive-NONE- that does not allow for a 30 to 60 grace period to pay the bill without cutting off service. Nice ploy to get our credit card numbers and auto bill us all so we are like mindless sheep not watching your egregious charges on everything. Strong arm the consumer, you are big and bad a stick it to Main Street every chance you get. Bye bye once contract lapses you f#cking a$$holes!
AT&T and I have not been able to get along, never has it been so difficult to work with a wireless company. My first encounter with AT&T was when I purchased an iPhone, and they were the only providers for this phone. Drops calls and voice clarity were my main issues to start, they assured me new towers were going up in my area and that would fixed the dropped calls issue. Needless to say a year later and the service has only gotten worse. My next fatal mistake was getting an iPad 2 with an AT&T card inside, I was told that I could do prepay on it when I need service. What they failed to mention was the SIM card is only good for one use, and every time you want to re-activate it, it requires going to an AT&T store, waiting in line for 20 minutes to get a sim card, then another twenty minutes on the phone to activate it. I hear that Sprint will be a provider for the iPhone 5 when it comes out in September, at that point I will leave AT&T never to return….. It’s like waiting for Christmas. Oh, and the best part about the whole thing is I control my company’s wireless provider, we have already dumped 50+ of their lines, and moved them to Verizon….. Slowly but surely all our company’s wireless will be with anyone but AT&T……. muhahahahahaaaaa. SUCK IT AT&T !!! You are getting what you deserve!