First, you have to understand that I’m not one to hand out compliments to Comcast on a regular basis.
In fact, a few years ago, I left Comcast due to its terrible customer service – not the quality of its services – just the idiots on the phone. After living with sluggish DSL for a couple of years and a satellite that would lose its signal every time a squirrel farted in the neighborhood (daily fails during the 2010 Tour de France was the nail in the coffin for DISH), I begrudgingly switched back to Comcast.
Since my switch a few months ago, it has been a relatively pain-free experience. Although, I have had to occasionally call in for a modem refresh when power cycling the cable modem on my end didn’t restore the signal. Aside from the occasional hold time, this process hasn’t been all that bad either.
Then, tonight, my modem dropped its signal. Power cycling didn’t work. So, I knew I had to call Comcast to see if there was an outage and, if not, have the customer service tech do it on their end.
So, I called.
I pressed the requisite buttons to get past the Spanish menu, confirm my account number and select “problem with Internet.” Then I figured I could be on hold for awhile.
Nope.
The next menu said something to the effect of:
If you would us to refresh your modem connection, press 1 now.
I pressed 1 and almost instantly the modem rebooted and my Internet connection was restored.
As much crap as I’ve shoveled toward Comcast over the years, I figured that I should give credit where credit is due.
The only thing that would make this process easier is if Comcast would give me direct line to call for a modem refresh without having to go a few menus deep. That would land Comcast a spot in my “favorites” on my phone.
Kudos to you Comcast for making something easy.
